Shipping & Returns

  1. Why do you charge a handling fee?
  2. When will my order ship?
  3. What shipping options are available?
  4. Is there a cost on returns?
  5. Do you ship outside of the USA?
  6. What if an item is out of stock?

Q: Why do you charge a handling fee?

Our shipping calculator communicates directly with Fedex to obtain your shipping rate. The capability of our calculator is limited. It will not account for multiple boxes, drop ship items or backordered items. To make certain we break even on shipping (unlike other companies we do not treat shipping as a profit center!), we have added a Handling Fee to all transactions.

Q: When will my order ship?

Many of our products ship the same day or the next day. Once shipped, you will receive a tracking number along with the carrier name. Some of our products (bodies, floor assemblies) are built-to-order and may take 2-4 weeks to assemble. Some of our items may be on backorder or in transit from the supplier. Some of our items are shipped from other locations in the USA resulting in longer lead times. If you do not receive a tracking number(s) for your order within 5 days, feel free to send us an email requesting an update.

Q: What shipping options are available?

Online orders will be shipped via Fedex Ground, Fedex Express or Truck Freight. For all Truck Freight shipments, please provide a commercial (business) ship-to address for optimal service. We do not ship to P.O. boxes.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility. All returned items must be in as-new condition with original packaging. Primed, painted, cut or installed items cannot be returned. All returns are subject to a 20% restocking fee.

Q: Do you ship outside of the USA?

We ship anywhere in the continental USA plus Alaska and Hawaii . We are happy to ship orders outside the USA to your shipping consolidator, agent, broker or border representative.

Q: What if an item is out of stock?

.Items not in stock at the time of your order will be placed on backorder. You will be notified immediately via email if an item is out of stock and you will be advised of the expected ship date.