Shipping & Returns

Our shipping calculator communicates directly with Fedex to obtain your shipping rate. The capability of our calculator is limited. It will not account for multiple boxes, drop ship items or backordered items. To make certain we break even on shipping (unlike other companies we do not treat shipping as a profit center!), we have added a Handling Fee to all transactions.

Many of our products ship the same day or the next day. Once shipped, you will receive a tracking number along with the carrier name. Some of our products (bodies, floor assemblies) are built-to-order and may take 2-4 weeks to assemble. Some of our items may be on backorder or in transit from the supplier. Some of our items are shipped from other locations in the USA resulting in longer lead times. If you do not receive a tracking number(s) for your order within 5 days, feel free to send us an email requesting an update.

Online orders will be shipped via Fedex Ground, Fedex Express or Truck Freight. For all Truck Freight shipments, please provide a commercial (business) ship-to address for optimal service. We do not ship to P.O. boxes.

If you are unsatisfied with a product or purchase and would like a refund or store credit, please click the Contact Us Now link below and we will assist you.

We accept returns or exchanges within 60 days from the date the item is shipped. All merchandise we offer is guaranteed against defects in workmanship and materials for 60 days from the date you received it. Liability of Real Deal Steel is limited to the replacement of defective parts. Non Defective/Damaged returns will be subject to a 20% restocking fee. Each returned product must be in its original, unused condition. Merchandise that has been painted or altered is non-returnable. Purchaser is responsible for return shipping of non-defective items. Items damaged in shipping, or are deemed to be defective by our experts, will be returned at no cost to you. Under no circumstances are we able to accept returns after 60 days of the item shipping.

Exchanges are for the identical item only should it be damaged or defective. We are not able to substitute items. Should the item no longer be available, you will be issued a refund or store credit.

If an item is damaged in shipping, we must be notified within 72 hours of delivery. Please email your name, order number and pictures of the damaged item and its packaging to info@realdealsteel.com

The following products are not returnable under any circumstances

• Instruction and informative books or manuals
• Special orders
• Wiring harnesses
• All electrical parts
• Interior components that have been installed incorrectly

All returns are subject to damage inspection. Please note returns cannot be processed online. If you would like to return an item, please contact our customer service team at 1-407-585-1957 or info@realdealsteel.com for further assistance.

 

If an item needs to be returned the shipping fees are the customer's responsibility. All returned items must be in as-new condition with original packaging. Primed, painted, cut or installed items cannot be returned. All returns are subject to a 20% restocking fee.

Click HERE for our full return policy.

We ship anywhere in the continental USA plus Alaska and Hawaii . We are happy to ship orders outside the USA to your shipping consolidator, agent, broker or border representative.

.Items not in stock at the time of your order will be placed on backorder. You will be notified immediately via email if an item is out of stock and you will be advised of the expected ship date.