Return Policy
If you are unsatisfied with a product or purchase and would like a refund or store credit, please click the Contact Us Now link below and we will assist you.
We accept returns or exchanges within 60 days from the date the item is shipped. All merchandise we offer is guaranteed against defects in workmanship and materials for 60 days from the date you received it. Liability of Real Deal Steel is limited to the replacement of defective parts. Non Defective/Damaged returns will be subject to a 20% restocking fee. Each returned product must be in its original, unused condition. Merchandise that has been painted or altered is non-returnable. Purchaser is responsible for return shipping of non-defective items. Items damaged in shipping, or are deemed to be defective by our experts, will be returned at no cost to you. Under no circumstances are we able to accept returns after 60 days of the item shipping.
Exchanges are for the identical item only should it be damaged or defective. We are not able to substitute items. Should the item no longer be available, you will be issued a refund or store credit.
If an item is damaged in shipping, we must be notified within 72 hours of delivery. Please email your name, order number and pictures of the damaged item and its packaging to info@realdealsteel.com
The following products are not returnable under any circumstances
- Instruction and informative books or manuals
- Special orders
- Wiring harnesses
- All electrical parts
- Interior components that have been installed incorrectly
All returns are subject to damage inspection. Please note returns cannot be processed online. If you would like to return an item, please contact our customer service team at 1-407-585-1957 or info@realdealsteel.com for further assistance.
